Privacy Policy

Effective Date: February 19 2026

Introduction

AbsoluteOps, operated by Darci Lee Solutions Inc. ("we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website (www.absoluteops.co), engage our services, apply to join our team, or communicate with us.

This policy applies to all individuals whose information we process, including prospective and active clients, website visitors, newsletter subscribers, team members, independent contractors, and applicants.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will obtain your explicit consent before processing your personal information.

1. Information We Collect

1.1 Client and Prospect Information

When you inquire about or engage our services, we may collect:

  • Name, company name, email address, and phone number

  • Business revenue range, operational challenges, and service interests

  • Business information including company details, team structure, systems, processes, vendors, and performance metrics

  • Financial information relevant to operational analysis

  • System access credentials for platforms we optimize on your behalf

  • Communications and correspondence

1.2 Team Member and Contractor Information

When you apply to join our team or work with us as a contractor, we may collect:

  • Full name, email address, phone number, and mailing address

  • Resume, portfolio, work history, and professional qualifications

  • Banking and payment information for compensation

  • Tax identification information (SIN, EIN, or equivalent) as required by law

  • Time tracking data including hours worked, activity levels, and periodic screen captures collected through our time tracking software (see Section 11 for details)

  • Screen recordings and video content created during training or service delivery

  • Performance data, project contributions, and feedback

  • Emergency contact information

1.3 Newsletter Subscriber Information

When you subscribe to our newsletter, we collect your name, email address, and optionally your business type or industry.

1.4 Information Collected Automatically

When you visit our website, we may automatically collect technical information including your IP address, browser type and version, device type and operating system, pages visited and time spent, referring website, and approximate location (city/region level based on IP). We use cookies and similar technologies as described in Section 8.

1.5 Information from Third Parties

We may receive information about you from public sources (such as LinkedIn or company websites), referral partners (with your consent), and service providers or platforms you use when you grant us access.

2. How We Use Your Information

2.1 Service Delivery

We use client information to assess operational needs, develop and deliver solutions, access and optimize business systems and platforms, communicate about project progress, and deliver reports, documentation, and strategic recommendations.

2.2 Team and Contractor Management

We use team member and contractor information to evaluate applications, onboard new team members, process payments and compensation, track time and project contributions for billing and accountability, create training materials and standard operating procedures, manage performance and provide feedback, and comply with tax and legal obligations.

2.3 Communication

We communicate with you to respond to inquiries, send service-related updates and notifications, provide project updates and reports, and send invoices and payment confirmations.

With your consent, we may also send marketing communications including newsletters with business insights and operational best practices, educational resources and guides, service updates and new offerings, and anonymized case studies and success stories. You may unsubscribe from marketing communications at any time using the unsubscribe link in any email.

2.4 SMS and Text Communications

If you opt in to receive SMS or text message communications from us, we may send appointment reminders, service notifications, and marketing messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Your consent to receive SMS is not a condition of purchasing any service.

2.5 Business Operations and Analytics

We use information to process payments, maintain client and team records, improve our services, analyze website usage, comply with legal obligations, and protect against fraud and security threats.

3. Use of AI Tools and Automated Processing

In the course of delivering our services and operating our business, we use artificial intelligence and machine learning tools to assist with content creation, operational analysis, data organization, research, and communication drafting. These tools currently include but are not limited to Claude (Anthropic), ChatGPT (OpenAI), Grok (xAI), and Midjourney.

How we use AI tools:

  • Drafting and editing communications, documentation, and standard operating procedures

  • Analyzing operational data to identify patterns and recommendations

  • Creating visual assets and design elements

  • Research and strategy development

Our AI safeguards:

  • We do not input sensitive personal information (such as Social Insurance Numbers, Social Security Numbers, banking details, or passwords) into AI tools

  • We anonymize or de-identify client and team data before inputting it into AI tools where feasible

  • AI-generated outputs are reviewed by a human before being used or delivered

  • We use enterprise or professional-tier AI services where available, which typically include stronger data protections

  • No automated decisions with legal or significant effects are made solely by AI without human review

If you have concerns about how AI tools are used in connection with your data, please contact us at hello@absoluteops.co.

4. Legal Basis for Processing

4.1 For Users in Canada (PIPEDA)

We collect and process personal information with your knowledge and consent, or as otherwise permitted under the Personal Information Protection and Electronic Documents Act (PIPEDA). You may withdraw consent at any time, subject to legal or contractual restrictions.

4.2 For Users in the EEA/UK (GDPR)

We process your personal information based on:

  • Contract Performance: Processing necessary to provide services you have engaged us for

  • Consent: Where you have given explicit consent (e.g., newsletter sign-ups, marketing communications, SMS opt-in)

  • Legitimate Interests: Our legitimate business interests such as improving services, marketing, and fraud prevention, provided these do not override your rights

  • Legal Obligations: Compliance with laws, regulations, court orders, or legal processes

4.3 For Users in California (CCPA/CPRA)

See Section 15 for your specific rights under California law.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following limited circumstances:

5.1 Service Providers and Tools

We engage trusted third-party service providers to support our operations, including:

Website and Hosting:

  • Squarespace (website hosting, forms, and analytics)

Communication and Collaboration:

  • Google Workspace (email, documents, calendar, video conferencing)

  • Signal (encrypted messaging)

  • Loom, Snagit, Descript (screen recording and video)

Project and Client Management:

  • ClickUp (project management and task tracking)

  • GoHighLevel (CRM, marketing automation, funnels, SMS communications)

Time Tracking and Monitoring:

  • Hubstaff (time tracking, activity monitoring, periodic screen captures for contractors and team members)

Financial:

  • QuickBooks (invoicing, accounting, and financial records)

Security:

  • 1Password (credential management and secure access)

Design and Content:

  • Canva (graphic design)

  • Midjourney (AI image generation)

AI and Productivity:

  • Claude (Anthropic), ChatGPT (OpenAI), Grok (xAI) — see Section 3 for AI-specific disclosures

All service providers are contractually required to maintain confidentiality and use your information only to provide services to us. We maintain data processing agreements with key providers where required by applicable law. A complete and current list of service providers is available upon request.

5.2 Subcontractors

When we engage subcontractors to assist with client services, we share only the information necessary for them to perform their work. All subcontractors are bound by confidentiality agreements.

5.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or government request, or when we believe disclosure is necessary to comply with legal obligations, protect our rights, property, or safety, protect the rights of our clients or others, or prevent fraud or security threats.

5.4 Business Transfers

If AbsoluteOps or Darci Lee Solutions Inc. is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified of any such change via email and/or prominent notice on our website.

5.5 With Your Consent

We may share your information with third parties when you have given explicit consent, such as for testimonials, case studies, or referrals.

6. Data Security

6.1 Security Measures

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit (SSL/TLS)

  • Secure credential management through 1Password

  • Regular security updates and patches

  • Firewall protection and secure access controls

  • Limited access on a need-to-know basis

  • Confidentiality agreements with all team members and contractors

  • Regular security training

  • Incident response procedures

  • Secure disposal of sensitive information

6.2 Credential and Access Management

When we access client systems and platforms as part of service delivery, we manage credentials through secure password management tools. Access is provisioned on a need-to-know basis and revoked promptly upon engagement completion or team member departure. We never store client credentials in plaintext or unsecured locations.

6.3 Limitations

While we implement reasonable security measures, no digital system is completely secure. We cannot guarantee absolute security of information transmitted over the internet or stored electronically. You acknowledge and accept this inherent risk when providing information to us.

6.4 Your Responsibility

You are responsible for maintaining confidentiality of any passwords or login credentials you create, notifying us immediately of any unauthorized access or security breach, and using secure networks when accessing our services or systems.

7. Data Breach Notification

In the event of a data breach that poses a real risk of significant harm to individuals:

Canada (PIPEDA): We will notify affected individuals and the Privacy Commissioner of Canada as required under PIPEDA's mandatory breach reporting regulations, and take steps to reduce the risk of harm.

EEA/UK (GDPR): We will notify the relevant supervisory authority within 72 hours of becoming aware of a qualifying breach. We will notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms.

United States: We will comply with applicable state breach notification laws, including notifying affected individuals within the timeframes required by their state of residence.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your experience.

8.2 Types of Cookies We Use

Essential Cookies (Required): Enable core website functionality, remember your preferences during your session, and maintain security.

Analytics Cookies (Optional): Track website traffic, user behavior, and popular content through Squarespace Analytics and Google Analytics. Help us understand how visitors use our site.

Marketing Cookies (Optional): Track effectiveness of marketing campaigns, remember your communication preferences, and provide relevant content based on your interests.

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to view and delete cookies, block third-party cookies, or block all cookies (which may impact website functionality).

To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

When you first visit our website, you will see a cookie consent banner. You can accept or decline optional cookies. Essential cookies cannot be disabled as they are necessary for the website to function.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with our legal obligations.

Active Clients: Service-related information for the duration of engagement plus 7 years (legal/tax compliance). Operational data and communications for the duration of engagement plus 3 years.

Former Clients: Contact information for 7 years after engagement ends or until you request deletion. Project documentation and financial records for 7 years as required by law.

Team Members and Contractors: Employment/contractor records for the duration of engagement plus 7 years (legal/tax compliance). Time tracking data and screen captures for 12 months after engagement ends. Performance data for the duration of engagement plus 3 years.

Applicants: Application materials for 12 months after application, or until you request deletion.

Prospects and Newsletter Subscribers: Contact information until you unsubscribe or request deletion. Website analytics data for 26 months.

Marketing Communications: Removed within 5 business days of an unsubscribe request.

After retention periods expire, we securely delete or anonymize your information. You may request earlier deletion subject to our legal obligations (see Section 10).

10. Your Privacy Rights

Depending on your location, you have some or all of the following rights regarding your personal information:

  • Access: Request confirmation of whether we process your personal information and obtain a copy of it

  • Correction: Request correction of inaccurate or incomplete personal information

  • Deletion: Request deletion of your personal information, subject to legal retention requirements

  • Data Portability: Receive your personal information in a structured, commonly used, machine-readable format

  • Objection: Object to processing of your personal information for direct marketing or based on legitimate interests

  • Restriction: Request restriction of processing in certain circumstances

  • Withdraw Consent: Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal

Exercising Your Rights

To exercise any of these rights, contact us at:

Email: hello@absoluteops.co Subject Line: Privacy Rights Request

We will respond to your request within 30 days. We may request additional information to verify your identity before fulfilling requests.

Complaints

If you believe we have violated your privacy rights, you may file a complaint with:

Canada: Privacy Commissioner of Canada — https://www.priv.gc.ca — 1-800-282-1376

EEA/UK: Your local data protection authority

United States: Your state attorney general's office

11. Monitoring and Screen Capture Disclosure (Team and Contractors)

As part of our operations, we use time tracking and activity monitoring software for team members and contractors. This software may collect:

  • Hours worked and time on tasks

  • Activity levels (keyboard and mouse activity as a percentage)

  • Periodic screen captures during tracked work time

This data is used for billing accuracy, project accountability, performance management, and ensuring quality of service delivery to our clients.

Screen captures are stored securely and access is limited to authorized personnel. Team members and contractors are informed of monitoring practices during onboarding and consent is obtained as part of the contractor or team member agreement.

You have the right to request access to your own monitoring data. Contact hello@absoluteops.co with the subject line "Monitoring Data Request."

12. Encrypted Messaging

We use Signal for certain business communications. Signal is an end-to-end encrypted messaging platform. Messages sent via Signal may be configured with disappearing message timers. Messages set to disappear will not be retained by us after the specified period. Important business decisions or approvals should be confirmed through more permanent communication channels such as email.

13. International Data Transfers

AbsoluteOps is based in Surrey, British Columbia, Canada. If you are located outside Canada, your information will be transferred to and processed in Canada.

For EEA/UK Users: Canada is recognized by the European Commission as providing an adequate level of data protection. Your information is protected under Canadian privacy laws (PIPEDA), which meet EU adequacy requirements.

For US Users: Your information is processed in Canada under PIPEDA, which provides strong privacy protections. Where our service providers process data in the United States, we ensure appropriate safeguards are in place.

For Other International Users: By using our services, you consent to the transfer of your information to Canada and processing under Canadian privacy laws.

Some of our third-party service providers may process data in jurisdictions outside of Canada, including the United States. We take reasonable steps to ensure that these providers maintain adequate data protection standards through contractual safeguards, data processing agreements, or reliance on adequacy decisions where applicable.

14. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 18, we will delete it immediately. If you believe we have inadvertently collected information from a child, please contact us at hello@absoluteops.co.

15. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:

Right to Know: You may request the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.

Right to Delete: You may request deletion of your personal information, subject to certain exceptions including legal obligations, fraud prevention, and internal uses.

Right to Correct: You may request correction of inaccurate personal information.

Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. We have not sold personal information in the past 12 months.

Right to Limit Use of Sensitive Personal Information: We only use sensitive personal information for purposes authorized under the CCPA/CPRA.

Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

To exercise your California privacy rights, contact us at hello@absoluteops.co with the subject line "CCPA Request." We will verify your identity and respond within 45 days.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, new services or features, or regulatory guidance.

When we make changes, we will update the "Effective Date" and "Last Updated" date at the top of this policy, post the revised policy on our website, and notify active clients and newsletter subscribers via email if changes are material.

Your continued use of our services after changes take effect constitutes acceptance of the revised Privacy Policy. If you do not agree with changes, you may discontinue use of our services and request deletion of your information, subject to legal retention requirements.

17. Consent Mechanisms

We obtain consent through mechanisms appropriate to the context, including:

  • Checkbox consent on website forms for newsletter and marketing opt-ins

  • Signed service agreements and contractor agreements for service delivery and data processing

  • Explicit opt-in for SMS and text message communications

  • Cookie consent banners on our website

  • Written consent for testimonials and case studies

  • Contractual consent for monitoring and time tracking during onboarding

18. Additional Information

18.1 Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We recommend reviewing the privacy policies of any third-party websites you visit.

18.2 Testimonials and Case Studies

With your consent, we may use testimonials or create anonymized case studies featuring your results. We will obtain explicit written consent before using your testimonial, use only your first name and last initial (or company name with permission), anonymize case studies to protect your confidential information, and allow you to withdraw consent at any time.

18.3 Email Communications

You cannot opt out of service-related emails (such as project updates, invoices, and important service notifications) if you are an active client or team member. You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email, emailing hello@absoluteops.co with the subject "Unsubscribe," or updating your preferences in our system. We will process unsubscribe requests within 5 business days.

19. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

AbsoluteOps Legal Entity: Darci Lee Solutions Inc. Email: hello@absoluteops.co Website: www.absoluteops.co Location: Surrey, British Columbia, Canada

For privacy rights requests, data access, corrections, or deletions, please email hello@absoluteops.co with the subject line "Privacy Request."

We aim to respond to all inquiries within 48 hours and fulfill requests within 30 days.