Privacy Policy

Effective Date: October 1, 2026
Last Updated: October 1, 2026

AbsoluteOps, operated by Darci Lee Solutions Inc. ("AbsoluteOps," "we," "us," or "our"), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, protect, and otherwise handle personal information when you:

  • visit or use www.absoluteops.co;

  • purchase or download AOS (our business operating system) or related products, programs, memberships, communities, or services;

  • join a waitlist, newsletter, or other communication list;

  • communicate with us;

  • purchase or participate in implementation, consulting, coaching, or other services;

  • apply to work with us; or

  • otherwise interact with AbsoluteOps.

This Privacy Policy applies to personal information that AbsoluteOps collects, uses, or discloses in connection with these activities.

This policy is intended to address applicable privacy requirements in Canada and the United States. Additional rights or requirements may apply depending on where you live and the nature of our relationship with you.

1. Who We Are

Legal entity: Darci Lee Solutions Inc.
Operating name: AbsoluteOps
Location: Surrey, British Columbia, Canada
Website: www.absoluteops.co
Privacy contact: hello@absoluteops.co

For privacy matters, you may contact us at:

Email: hello@absoluteops.co
Subject: Privacy Request

Darci Lee Solutions Inc. is responsible for personal information in its custody or control and maintains responsibility for its privacy practices.

2. Information We Collect

The information we collect depends on how you interact with AbsoluteOps.

We aim to collect only the information reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted by applicable law.

2.1 Website Visitors

When you visit our website, we may automatically collect information such as:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • pages visited;

  • referring website;

  • dates and times of visits;

  • approximate location derived from IP address; and

  • information collected through cookies and similar technologies.

We may use Google Analytics to understand how visitors use our website, measure website performance, and improve our content and user experience.

We may also use other analytics, marketing, or advertising technologies from time to time. If we introduce technologies that require consent or additional disclosures under applicable law, we will provide the appropriate notice and controls.

2.2 Purchasers, Prospects, and Customers

When you inquire about, purchase, or use our products or services, we may collect:

  • name;

  • email address;

  • phone number;

  • company or business name;

  • billing and payment information;

  • information you voluntarily provide to us;

  • communications and correspondence;

  • information relating to your purchases, subscriptions, programs, cohorts, or services; and

  • information necessary to provide customer support.

For a standard AOS purchase, we generally only require basic contact and payment information necessary to process your purchase and provide access to the product.

If you voluntarily provide additional information—for example, when asking for support—we may collect and use that information to respond to your request.

3. AOS, ClickUp, and Your Business Information

AOS is a pre-built business operating system delivered as templates and resources designed to be installed and used within ClickUp.

When you purchase AOS, you receive a package containing the AOS templates and instructions for installing them into your own ClickUp account.

AbsoluteOps does not receive your AOS workspace data.

AbsoluteOps does not have access to your ClickUp account or workspace as part of a standard AOS purchase.

The business information you enter into your own ClickUp workspace—including information about your business, team, processes, clients, finances, or operations—is stored and processed by ClickUp, not by AbsoluteOps, unless you separately choose to share that information with us.

AOS does not independently collect or transmit the information you enter into your own ClickUp workspace to AbsoluteOps.

Your use of ClickUp is governed by ClickUp's own terms, privacy policy, security practices, and applicable data-processing arrangements.

AbsoluteOps does not control how ClickUp collects, stores, processes, or protects information within your ClickUp account.

Information you choose to share with us

You may voluntarily provide information from your AOS or ClickUp workspace to AbsoluteOps, including:

  • screenshots;

  • documents;

  • exported information;

  • recordings;

  • questions containing business information; or

  • other information you choose to send to us.

We use information you voluntarily provide to respond to your request, provide support, deliver services, troubleshoot issues, or otherwise provide the service you requested.

Once information is shared directly with AbsoluteOps, it becomes information in our custody or control and is handled in accordance with this Privacy Policy.

4. Implementation and Consulting Services

AbsoluteOps may offer optional implementation, consulting, coaching, or other services in addition to AOS.

If you engage AbsoluteOps for implementation services, you may choose to provide us with access to your ClickUp workspace or other business systems so that we can perform the agreed services.

Any access to your systems for implementation or consulting purposes will be governed by the applicable service agreement or other agreement between you and AbsoluteOps.

We will access information only as reasonably necessary to perform the services we have agreed to provide.

Where we receive or access personal information on your behalf in connection with implementation or consulting services, additional contractual terms may apply depending on the nature of the engagement and applicable law.

5. Newsletter, Waitlist, and Marketing Information

If you join a waitlist, newsletter, or other marketing list, we may collect:

  • name;

  • email address;

  • phone number, where provided;

  • company or business information, where provided;

  • communication preferences; and

  • information about your interaction with our communications.

We use this information to:

  • provide the communications you requested;

  • send educational and informational content;

  • communicate about products, services, programs, and events;

  • provide updates about AOS;

  • understand engagement with our communications; and

  • send marketing communications where permitted by applicable law.

You may unsubscribe from marketing communications at any time.

6. Information From Other Sources

We may receive information from:

  • referral partners;

  • publicly available business or professional sources;

  • service providers;

  • business partners;

  • third-party platforms when you authorize us to access information; and

  • other individuals or organizations that are authorized to provide the information.

We will use information obtained from other sources only for purposes that are permitted by applicable law and appropriate in the circumstances.

7. How We Use Personal Information

We may use personal information for purposes including:

Providing products and services

  • processing purchases and payments;

  • providing access to AOS;

  • providing implementation, consulting, coaching, or other services;

  • providing customer support;

  • responding to questions and requests;

  • communicating about programs, cohorts, and services; and

  • delivering requested materials and resources.

Operating our business

  • processing payments and maintaining financial records;

  • communicating with customers and prospects;

  • managing our website and technology;

  • maintaining security;

  • preventing fraud, abuse, or unauthorized activity;

  • troubleshooting technical issues;

  • maintaining business records; and

  • complying with legal obligations.

Improving our products and services

We may use information to understand how our website, products, and services are used, identify problems, improve functionality, develop new offerings, and improve the customer experience.

Where practical and appropriate, we may use aggregated, anonymized, or de-identified information for these purposes.

Marketing

We may use contact information to send marketing communications where permitted by law and, where required, with your consent.

8. Legal Basis, Consent, and Your Choices

The legal basis for collecting, using, or disclosing personal information depends on the circumstances and the law that applies.

Depending on the situation, we may rely on:

  • your consent;

  • the performance of a contract or provision of a service you requested;

  • purposes that are permitted or required by applicable law;

  • legitimate business purposes where permitted by applicable law;

  • fraud prevention and security purposes; and

  • other legal exceptions to consent.

Where consent is required, we will obtain consent in a manner appropriate to the circumstances and the sensitivity of the information.

For optional purposes such as marketing, we will provide an appropriate choice where required by law.

You may withdraw consent where permitted by applicable law. Withdrawal of consent may not affect processing that occurred before withdrawal or processing that we are otherwise permitted or required to continue.

Where we propose to use personal information for a new purpose that is materially different from the purpose originally identified, we will provide additional notice or obtain consent where required.

9. Artificial Intelligence

AbsoluteOps uses artificial intelligence tools to assist with certain business activities, including:

  • drafting and editing;

  • research;

  • organization and summarization;

  • content development;

  • documentation;

  • operational analysis;

  • design and creative work; and

  • other internal business activities.

We may use third-party AI providers from time to time.

Customer information and AI

We do not intentionally submit confidential customer information to AI tools where that information is not already publicly available.

We do not automatically send information from a customer's ClickUp workspace to our AI tools.

Information in your ClickUp workspace does not flow to AbsoluteOps' AI tools simply because you use AOS.

If you voluntarily send information to AbsoluteOps—for example, in a support request, screenshot, document, or message—we may use appropriate tools to process that information as reasonably necessary to respond to your request or provide the applicable service.

We take reasonable steps to avoid providing unnecessary personal or confidential information to AI systems.

We also take reasonable steps to review AI-generated outputs where appropriate before relying on them in our business activities.

We do not use AI to make decisions about individuals that produce legal or similarly significant effects without appropriate human involvement where required by applicable law.

10. How We Share Personal Information

We do not sell personal information for monetary consideration.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Service Providers

We may use third-party service providers to operate our business and provide our products and services.

These may include providers for:

  • website hosting and website services;

  • email and communications;

  • CRM and marketing automation;

  • payment processing;

  • analytics;

  • customer support;

  • cloud storage and productivity;

  • project and work management;

  • video and screen recording;

  • accounting;

  • artificial intelligence;

  • community and course platforms; and

  • security and fraud prevention.

We may use third-party service providers to operate our business and provide our products and services. These providers may include website, email and communications, payment processing, analytics, marketing automation, customer support, cloud storage, project and work management, accounting, community and course platforms, artificial intelligence, and security providers.

The specific providers we use may change as our business and technology stack evolve.

ClickUp requires special clarification: AbsoluteOps may use ClickUp internally, but when you purchase AOS and install it into your own ClickUp account, your ClickUp workspace is your own account with ClickUp. AbsoluteOps does not automatically receive or control the information you enter there.

Where appropriate, we use contractual, technical, or other safeguards intended to require service providers to handle personal information only for authorized purposes and to protect it appropriately.

Contractors and service providers

We may disclose information to contractors or other service providers assisting us with services, support, implementation, technology, administration, or other business functions.

Access is limited to information reasonably necessary for their role.

Legal and safety purposes

We may disclose personal information where reasonably necessary to:

  • comply with applicable law;

  • respond to lawful requests;

  • enforce agreements;

  • protect our rights or property;

  • investigate fraud or security incidents;

  • protect the safety of individuals; or

  • establish, exercise, or defend legal claims.

Business transactions

If AbsoluteOps or Darci Lee Solutions Inc. is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

With your direction or consent

We may disclose information when you direct us to do so or where consent is required and has been provided.

11. Affiliate and Partner Relationships

AbsoluteOps may have affiliate, referral, partner, reseller, or other commercial relationships with third-party products or services that we recommend, use, or reference.

For example, AOS is designed to operate within ClickUp, and AbsoluteOps may receive a commission when someone purchases ClickUp through an eligible referral from us.

We may also participate in affiliate or referral programs involving other products or services, including products we may recommend or use in connection with our business.

A commercial relationship does not change our obligation to make truthful and non-misleading representations about a product or service.

Where required by law, we will clearly disclose material commercial relationships in the content or context where the recommendation is made.

Affiliate disclosures will not be limited to this Privacy Policy. Where we recommend a product through an affiliate or referral relationship, the applicable disclosure will appear close to the recommendation or link.

12. International Data Transfers

AbsoluteOps is based in British Columbia, Canada.

Because we use service providers that may operate in Canada, the United States, or other jurisdictions, personal information may be processed or stored outside the jurisdiction in which you live.

For example, information provided to AbsoluteOps by a Canadian customer may be processed by a service provider located in the United States.

When personal information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction, including laws that may permit access by courts, law enforcement, or government authorities.

We take reasonable steps appropriate to the circumstances to protect personal information when using third-party service providers and transferring information across borders.

If Quebec privacy legislation applies to the information and the transfer, we will comply with applicable requirements concerning transfers outside Quebec, including privacy impact assessments where required.

13. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, local storage, and similar technologies.

We currently use Google Analytics to understand website traffic and usage.

These technologies may be used for:

Essential purposes

To operate the website, maintain security, remember necessary settings, and provide requested functionality.

Analytics

To understand website traffic and usage, measure performance, identify technical issues, and improve our website.

Marketing and advertising

If we introduce advertising or retargeting technologies, including technologies provided by platforms such as Meta, we may use them to measure advertising performance, understand interactions with our marketing, and support advertising activities.

Where applicable law requires consent before non-essential cookies or similar technologies are used, we will obtain that consent through appropriate mechanisms.

Our cookie settings may change as our website and marketing activities evolve.

You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

14. Commercial Electronic Messages, Email, and SMS

We may communicate with you by email or text message where permitted by applicable law.

For recipients in Canada, commercial electronic messages are subject to Canada's Anti-Spam Legislation (CASL). Where CASL applies, we will obtain required consent, provide identification information, and include an unsubscribe mechanism.

For U.S. recipients, we comply with applicable federal and state requirements governing commercial email and text messaging.

Marketing emails will include an appropriate unsubscribe mechanism.

If you separately opt in to receive marketing SMS messages, you may opt out by replying STOP where that mechanism is available.

Consent to receive marketing communications is not a condition of purchasing our products or services.

We maintain records of marketing consent and unsubscribe requests as appropriate to demonstrate compliance with applicable law.

15. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfill the purposes for which it was collected;

  • provide products or services;

  • maintain business and transaction records;

  • meet legal, accounting, tax, contractual, or regulatory requirements;

  • resolve disputes;

  • enforce agreements; or

  • protect legitimate business interests.

Retention periods vary depending on the type of information and the reason it was collected.

We do not retain personal information indefinitely simply because it may be useful in the future.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, anonymize, or de-identify it, subject to legal, technical, contractual, or other legitimate retention requirements.

Backup systems may retain information for a limited period after deletion from active systems.

Marketing consent records may be retained for as long as reasonably necessary to demonstrate compliance with applicable electronic marketing laws.

16. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of personal information.

Depending on the circumstances, safeguards may include:

  • encryption in transit;

  • access controls;

  • secure credential management;

  • multi-factor authentication where supported;

  • restricted access based on business need;

  • security updates and patches;

  • confidentiality obligations;

  • secure disposal;

  • monitoring for unauthorized access; and

  • incident response procedures.

Where we access customer systems as part of an implementation or consulting engagement, we use reasonable measures to protect access credentials and limit access to authorized individuals.

No method of transmission or electronic storage is completely secure. Accordingly, we cannot guarantee that personal information will never be lost, accessed, disclosed, altered, or destroyed despite reasonable safeguards.

17. Privacy Breaches

We maintain procedures for identifying, assessing, responding to, and documenting privacy and security incidents.

If a privacy or security incident occurs, we will assess:

  • what information was involved;

  • whose information was affected;

  • the circumstances of the incident;

  • the likelihood and severity of harm; and

  • our notification and reporting obligations under applicable law.

Where applicable law requires notification to individuals, regulators, or other organizations, we will provide notification within the applicable legal timeframe.

Where PIPEDA applies, we will comply with its requirements concerning breaches that create a real risk of significant harm and maintain records of breaches as required by law. PIPEDA requires records of all breaches of security safeguards to be maintained for two years.

Where a third-party service provider experiences an incident affecting personal information under our control, we will take reasonable steps to require the provider to notify us and cooperate as appropriate.

18. Your Privacy Rights

Depending on where you live and which privacy law applies, you may have rights relating to your personal information.

These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of personal information, subject to applicable exceptions;

  • request information about how we collect, use, and disclose personal information;

  • withdraw consent where applicable;

  • object to certain processing;

  • restrict certain processing;

  • receive information in a portable format where required;

  • opt out of certain advertising or data-sharing activities where applicable;

  • limit certain uses of sensitive personal information where applicable; and

  • appeal certain privacy decisions where required by applicable law.

Not every right applies in every jurisdiction or to every individual.

We may need to verify your identity before completing a privacy request. We will only request information reasonably necessary for verification.

19. How to Exercise Your Privacy Rights

To make a privacy request, contact:

hello@absoluteops.co

Subject: Privacy Request

Please describe the nature of your request and provide enough information for us to understand what you are asking for.

We will process requests in accordance with the timelines and requirements of the privacy law that applies to the request.

Where a law permits an extension, we may take additional time as permitted by that law and will provide any required notice.

20. British Columbia Privacy Rights

Because Darci Lee Solutions Inc. is located in British Columbia, our handling of personal information is subject to the Personal Information Protection Act (PIPA) and other applicable privacy requirements.

PIPA governs the collection, use, and disclosure of personal information by private-sector organizations in British Columbia.

Subject to applicable exceptions, individuals may request access to their personal information in our custody or control and may request correction of inaccurate personal information.

We maintain a person responsible for privacy compliance and can be contacted at:

Privacy Officer
Darci Lee Solutions Inc.
hello@absoluteops.co

If you have a privacy concern that we cannot resolve directly, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

21. PIPEDA

The Personal Information Protection and Electronic Documents Act (PIPEDA) may apply to certain personal information handled by AbsoluteOps, including in circumstances involving interprovincial or international commercial activities where PIPEDA applies.

Where PIPEDA applies, we will comply with its applicable requirements concerning accountability, identifying purposes, consent, collection, use, disclosure, retention, safeguards, openness, access, and challenging compliance.

PIPEDA requires organizations to obtain meaningful consent for the collection, use, and disclosure of personal information except where an exception applies, and to identify purposes clearly so individuals can reasonably understand how their information will be used or disclosed.

22. Quebec Privacy Rights

If Quebec privacy legislation applies to our processing of your personal information, additional requirements may apply.

These may include requirements relating to:

  • privacy governance;

  • transparency;

  • consent;

  • access and correction;

  • deletion;

  • sensitive personal information;

  • privacy impact assessments; and

  • transfers of personal information outside Quebec.

Where required by Quebec law, we will conduct privacy impact assessments before communicating personal information outside Quebec.

23. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act (CCPA), as amended, applies to our business and processing of your personal information, you may have additional rights.

Depending on the circumstances, these may include rights to:

  • know or access personal information;

  • correct inaccurate personal information;

  • delete personal information;

  • opt out of the sale of personal information;

  • opt out of sharing personal information for cross-context behavioral advertising;

  • limit certain uses of sensitive personal information;

  • opt out of certain automated decision-making technologies where applicable;

  • appeal certain privacy decisions; and

  • receive equal treatment for exercising applicable privacy rights.

The CCPA applies only to businesses meeting its statutory applicability requirements.

We do not sell personal information for monetary consideration.

If we introduce advertising or tracking technologies that constitute "sharing" or another regulated activity under California law, we will implement the applicable disclosure and opt-out mechanisms required by law.

Where required, we will honor applicable opt-out preference signals such as Global Privacy Control.

To exercise California privacy rights, contact:

hello@absoluteops.co

Subject: California Privacy Request

We may need to verify your identity before completing your request.

24. Other U.S. State Privacy Rights

A number of U.S. states have enacted comprehensive consumer privacy laws. These laws differ in their applicability thresholds, definitions, exemptions, consumer rights, response requirements, and opt-out mechanisms.

Where a U.S. state privacy law applies to our processing of your personal information, we will provide the rights and disclosures required by that law.

Depending on the applicable law, these rights may include:

  • access;

  • correction;

  • deletion;

  • portability;

  • opt-out rights;

  • rights concerning sensitive personal information;

  • rights relating to targeted advertising; and

  • appeal rights.

We will provide applicable opt-out mechanisms where required.

25. Children's Privacy

Our products and services are intended for businesses and are not directed to children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us in circumstances where we should not have collected it, please contact us at hello@absoluteops.co.

26. Third-Party Websites and Services

Our website and services may contain links to websites, applications, platforms, or services operated by third parties.

This Privacy Policy does not govern the privacy practices of those third parties.

For example, if you click through to ClickUp, Google, Meta, GoHighLevel, or another third-party service, that service's own privacy policy and terms will apply to information it collects directly from you.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

27. Testimonials, Reviews, and Case Studies

We may publish testimonials, reviews, or case studies with appropriate permission where required.

If we use your name, photograph, company name, testimonial, or identifiable information for promotional purposes, we will obtain the permissions or consent required by applicable law.

Where appropriate, we may anonymize information so that it cannot reasonably be used to identify an individual or business.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to our business;

  • new products or services;

  • changes to our data practices;

  • changes to our service providers;

  • changes in applicable law;

  • regulatory guidance; or

  • changes to our privacy and security practices.

When we make material changes, we will update the Effective Date and post the revised Privacy Policy on our website.

Where required by applicable law, we will provide additional notice or obtain consent for material changes to how we collect, use, or disclose personal information.

29. Questions and Complaints

If you have a question, concern, complaint, or request relating to our privacy practices, please contact:

Darci Lee Solutions Inc.
Privacy Officer
hello@absoluteops.co
Surrey, British Columbia, Canada

We encourage you to contact us first so that we have an opportunity to address your concern.

You may also have the right to contact the privacy regulator in your jurisdiction.

For example:

British Columbia: Office of the Information and Privacy Commissioner for British Columbia

Canada: Office of the Privacy Commissioner of Canada, where PIPEDA applies

Quebec: Commission d'accès à l'information du Québec, where Quebec private-sector privacy legislation applies

United States: The applicable state attorney general or privacy regulator, where applicable.

30. Governing Privacy Framework

This Privacy Policy is intended to provide transparency regarding our privacy practices and does not limit any privacy rights that cannot lawfully be limited under applicable law.

Where the law of your jurisdiction provides greater privacy protections than those described in this policy, those protections will apply to the extent required by law.